Terms & Conditions

1. Order Acceptance

• Stock Shortages: For non-custom pajamas, we will notify you within 2 business days and refund the full amount (no fees or deductions). If a popular style (e.g., cartoon-patterned children’s cotton pajamas) is out of stock, we may offer a similar alternative with your consent.
• Pricing Errors: If a product is listed at an incorrect price due to website glitches or data entry mistakes (e.g., £49 couple’s fleece pajamas marked as £29), we will cancel the order and explain the discrepancy. We will not honor incorrect prices unless confirmed in writing by a store manager.
• Incomplete Information: Orders with missing shipping details (e.g., no house number, incorrect postcode) or incomplete size data (e.g., no height/weight for children’s pajamas) will be canceled if we do not receive updated information within 5 business days of initial contact.
• Suspected Fraud: Orders with unusual activity (e.g., multiple high-value children’s pajama orders to the same address, invalid payment cards, or shipping to high-risk regions) will be canceled to prevent fraud. You may reorder after providing proof of identity (e.g., a copy of your ID or utility bill matching the shipping address).

2. Payment Terms

• Accepted Methods: We accept the following secure payment options for UK orders:
  • Major credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Klarna (buy now, pay later): Available for orders over £30 GBP, allowing split payments into 3 interest-free installments. Klarna’s approval is subject to their credit check, and their terms and conditions apply (including potential late fees for missed payments—see Klarna’s website for details).
• Payment Security: All payments are processed via PCI DSS-compliant payment gateways. We never store full credit card numbers, CVV codes, or bank account details on our servers—your financial data is encrypted and protected by industry-leading security measures (e.g., SSL/TLS encryption, tokenization).
• Deposits for Custom Pajamas: For personalized items (e.g., children’s pajamas with embroidered names, custom-patterned couple’s sets), a 50% non-refundable deposit is required at order placement to cover fabric customization and production costs. The remaining 50% of the total cost is due before production is completed—we will notify you via email when the balance is payable. If you cancel a custom order after production has started (confirmed via email), the deposit will not be refunded; if canceled before production begins, the deposit will be refunded within 7 business days.
• Payment Processing & Failed Payments: Credit card/PayPal/Apple Pay payments are processed immediately upon order confirmation for non-custom items. For custom items, only the deposit is processed upfront. If a payment fails (e.g., insufficient funds, expired card, fraud alert), we will notify you via email to update your payment details within 3 business days. Failure to provide valid payment within this period may result in order cancellation, and we reserve the right to restrict future purchases if multiple payment failures occur.

3. Product Descriptions & Variations

• Size Variances: Due to fabric shrinkage (e.g., cotton pajamas) or cutting tolerances, finished pajama sizes may vary by ±1-2cm (e.g., a Size 90 children’s pajama top may measure 89-91cm in chest width). This is within industry standards for textiles and does not impact fit or safety.
• Color Differences: Fabric colors may vary slightly between production batches or due to screen resolution differences (e.g., a “pastel blue” children’s pajama may appear slightly lighter/darker in person than on your device). We display color swatches on product pages to minimize discrepancies, but minor variations are not considered defects.
• Fabric Characteristics: Natural fabrics (e.g., cotton, linen) may have subtle imperfections (e.g., minor slubs, thread variations) that are inherent to the material and do not affect quality. Fleece pajamas may have minor lint buildup after the first wash—this is normal and can be removed with a lint roller.
• Safety Label Placement: For children’s pajamas, safety labels (e.g., “Keep Away from Fire”) may be placed on the inside seam or neck area—placement does not affect compliance with the Children's Nightwear (Safety) Regulations 1985.

4. Shipping & Delivery

• Risk of loss or damage to the products passes to you upon delivery (or upon confirmation of delivery by the carrier, e.g., signature, delivery scan).
• We are not liable for delivery delays caused by third-party couriers (e.g., Royal Mail, DPD) due to circumstances beyond our control (e.g., weather events, strikes, customs delays for offshore regions).
• We do not ship pajamas to PO boxes for bulk orders (10+ sets) or custom items—these require a physical street address for safe delivery.

5. Returns & Exchanges

• We reserve the right to reject returns that do not meet the eligibility requirements (e.g., used children’s pajamas with stains, washed couple’s sets with removed tags).
• Refunds will be issued to the original payment method unless otherwise requested in writing and approved by our team.
• For custom pajamas, returns are only accepted if the item has a manufacturing defect (e.g., incorrect embroidery, faulty seams)—changes of mind are not eligible for return.

6. Liability & Indemnity

• Limitation of Liability: Our liability for any claim arising from your order (e.g., defective pajamas, delivery errors, breach of these terms) is limited to the purchase price of the affected item(s). We are not responsible for indirect, incidental, consequential, or punitive damages, including but not limited to:
  • Discomfort or irritation caused by improper use (e.g., wearing non-breathable fleece pajamas for extended periods, not following size recommendations for children’s sets).
  • Loss of use (e.g., delayed pajamas missing a holiday gift deadline, a defective set requiring a last-minute replacement purchase).
  • Costs incurred from third-party services (e.g., dry cleaning fees for stained pajamas, medical expenses for skin irritation due to failure to check fabric allergies).
• Exceptions to Limitation: This limitation of liability does not apply to liability for death or personal injury caused by our negligence, fraud, or intentional misconduct, or to any other liability that cannot be limited under applicable UK law (e.g., violations of the Consumer Rights Act 2015 or Children's Nightwear (Safety) Regulations 1985).
• Indemnity: You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including reasonable legal fees) arising from:
  • Your improper use of our products (e.g., washing cotton pajamas at high temperatures causing shrinkage, ignoring safety warnings for children’s sets).
  • Your failure to provide accurate information (e.g., incorrect height/weight leading to ill-fitting children’s pajamas, false fabric allergy claims).
  • Your violation of these Terms & Conditions or any applicable UK laws/regulations (e.g., reselling custom pajamas in violation of our intellectual property rights).

7. Intellectual Property

• All content on our website (including product images, fabric swatches, descriptions, logos, brand names, and size guides) is our intellectual property or licensed to us by third parties (e.g., fabric manufacturers, designers of cartoon patterns for children’s pajamas). You may not copy, reproduce, distribute, modify, display, or create derivative works from this content without our prior written permission.
• Custom pajama designs (e.g., embroidered names, exclusive couple’s patterns) are protected by copyrights—unauthorized replication, sale, or distribution of these designs is prohibited.

8. Data Privacy

• The types of personal information we collect (e.g., contact details, payment data, children’s size preferences).
• The purposes for which we use your information (e.g., order fulfillment, customer support, personalized recommendations).
• Your rights to access, correct, delete, or opt out of data sharing.

9. Changes to Terms & Conditions

• We may revise these Terms & Conditions from time to time to reflect changes in:
  • Business practices (e.g., new fabric lines, updated customization options, changes to shipping carriers).
  • Legal requirements (e.g., updates to the Children's Nightwear (Safety) Regulations 1985, changes to consumer protection laws).
  • Industry standards (e.g., new fabric care guidelines, updated sustainability certifications for eco-friendly pajamas).
• Updated terms will be posted on our website with a “Last Revised” date at the top. Your continued use of our services (e.g., placing new orders, accessing our website, engaging with customer support) after the revision date constitutes acceptance of the updated terms.
• For significant changes (e.g., modifications to payment terms for custom pajamas, liability limits, return policies), we will notify you via email (if you have opted in to promotional communications) at least 7 days before the changes take effect. If you do not agree to the updated terms, you may cancel any pending orders (if not yet produced/shipped) without penalty.

10. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of England and Wales, United Kingdom, without regard to its conflict of laws principles.
• Any disputes arising from or related to your order or these terms will first be addressed through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days of initial contact, you agree to submit the dispute to binding arbitration in Worcester, England, in accordance with the rules of the Chartered Institute of Arbitrators (CIArb). Arbitration will be conducted by a single arbitrator with expertise in consumer and textile industry law, and the decision will be final and binding on both parties (subject to limited appellate rights under UK law).
• You waive the right to participate in a class action lawsuit or class-wide arbitration related to any dispute arising from these terms. This waiver applies to all claims, whether individual or collective, and is enforceable under UK law.

11. Termination

• We may terminate our services to you (e.g., refuse future orders, suspend access to our website, cancel pending orders) if you repeatedly violate these Terms & Conditions, including but not limited to:
  • Submitting fraudulent orders or providing false size/allergy information for children’s pajamas.
  • Returning non-eligible items multiple times (e.g., used children’s sets, washed couple’s pajamas with self-inflicted damage).
  • Engaging in abusive or harassing behavior toward our customer support team or fabric suppliers.
• Termination will not affect any rights or obligations that have already arisen (e.g., payment for existing orders, returns for defective products) before termination. We will notify you of termination via email, and you may appeal the decision by providing additional information within 10 business days.

12. Miscellaneous

• Entire Agreement: These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, constitute the entire agreement between you and us regarding your purchase of pajamas. They supersede all prior or contemporaneous agreements, communications, or understandings (whether oral or written).
• Severability: If any provision of these terms is found to be invalid or unenforceable by a court or arbitrator, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.