Return & Exchange Policy

How to Initiate a Return/Exchange
  1. Submit a Request: Email 98.quilts-gazebos@icloud.com with:
  • Your order number
  • Product details (e.g., “3-Year-Old Children’s Cartoon Cotton Pajamas (Blue, Size 90)”, “Teen Gray Fleece Pajamas (XL)”, “Couple’s Striped Linen Pajamas (Men’s L, Women’s M)”)
  • Reason for return/exchange (include photos of defects, e.g., loose seams, incorrect sizes)
  • Request type (refund/exchange; for exchanges, specify new size/style).
  1. Review & Confirmation: Our team will review your request within 2 business days. If approved:
  • For all pajama types: A pre-paid return label will be sent (free shipping for quality issues; £2.99 shipping fee for change-of-mind returns—pajamas are lightweight, so standard courier returns apply).
  1. Return the Item:
  • Use original packaging or a clean, sealed bag. Ensure no stains or odors. Children’s pajamas must be packaged separately to avoid cross-contamination.
  • Ship to: 32 Sandscroft Avenue, WR12 7EL, United Kingdom. Returns must be sent within 7 days of approval.
Refund & Exchange Timelines
  • Refunds: Processed within 5–7 business days of receiving and verifying the returned item. Refunds include the full product price (excluding shipping fees for change-of-mind returns) and are issued to your original payment method. Your bank may take an additional 1–3 days to process the refund.
  • Exchanges: New items are shipped within 3–5 business days of verifying the returned item (no special production time—all styles are in stock). Exchange shipping is free for quality issues; customers cover price differences for upgrades (e.g., switching to higher-cost fabric pajamas).