Privacy Policy

Information We Collect
To provide a secure shopping experience for children’s, young people’s, and couple’s pajamas, we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, with special emphasis on protecting data related to children:
  • Basic Contact & Shipping Information: For parents/guardians (when purchasing children’s pajamas) or individual consumers: full name, email address, phone number, and shipping address (including special requests such as “Gift wrapping for children’s pajamas”). This data is used for order delivery, size confirmation (e.g., matching children’s height/weight to pajama sizes), and after-sales support (e.g., washing advice).
  • Payment Information: Processed via PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal). We never store full credit card numbers, CVV codes, or bank account details—all financial data is protected by end-to-end encryption.
  • Product Fit Data:
  • Children’s Pajamas: Voluntarily provided details including the child’s age, height, weight (e.g., “3 years old, 95cm, 15kg”) and size preference (loose/fitted). This ensures we recommend sizes that meet safety standards (avoiding risks from overly tight clothing).
  • Young People’s/Couple’s Pajamas: Height, weight, and body type (e.g., “Teenager: 170cm, 60kg”; “Couple: Men’s XL, Women’s M”) to ensure a comfortable fit.
  • Website Usage Data: Browsing history (e.g., viewed children’s pajama materials, couple’s pajama styles) and cookie data (saves your frequently used sizes and preferred style filters). Cookies can be managed independently (see “Your Privacy Choices”).
How We Use Your Information
Your data is used exclusively for transparent purposes related to pajama purchases—no unauthorized use, and strict prohibition of improper use of children’s data:
  1. Order Fulfillment: Process orders, verify safety standards for children’s pajamas (e.g., flame resistance, no small parts), and arrange delivery. Each order includes a size reference card (for future purchases) and a pajama care guide (e.g., “No bleaching for children’s pajamas” or “Washing temperature for couple’s pajamas”).
  1. Customer Support: Respond to inquiries (e.g., size adjustments for children’s pajamas, fabric allergy feedback for teen pajamas) and resolve after-sales issues (e.g., color discrepancies in couple’s pajamas) via 1-on-1 support at 98.quilts-gazebos@icloud.com.
  1. Personalized Recommendations: Only if you opt in, we send updates on new products (e.g., thickened winter children’s pajamas, holiday-themed couple’s pajamas) and exclusive offers (discounts on children’s pajama sets). An unsubscribe link is included at the bottom of all promotional emails.
  1. Compliance & Operations: Retain order records for tax purposes, ensure products meet the UK’s Children's Nightwear (Safety) Regulations 1985 (flame safety standards for children’s pajamas), and cooperate with regulatory inspections.
Data Security
We use industry-leading measures to protect your information, with extra safeguards for children’s data:
  • All data transmission is encrypted via SSL/TLS protocols (indicated by “https://” and a padlock icon in your browser) to prevent interception.
  • Personal data is stored on encrypted servers located in the UK. Only authorized team members (trained in GDPR and child data protection) can access necessary information (e.g., shipping addresses for children’s pajama deliveries). Servers undergo regular security audits.
  • Third-party partners (payment processors, couriers such as Royal Mail and DPD) sign data confidentiality agreements. They may only use your information to fulfill their services (e.g., delivering couple’s pajamas to WR12 7EL) and cannot use it for other purposes.
Your Data Rights (Under GDPR)
As a data subject, you have the following legal rights—we assist with their exercise free of charge. For children’s data, parents/guardians may apply on their behalf:
  • Right of Access: Request a copy of all data we hold about you (e.g., past children’s pajama sizes, couple’s pajama style preferences).
  • Right to Rectification: Update inaccurate information (e.g., changing your shipping address, adjusting frequently used sizes for teen pajamas).
  • Right to Erasure: Request permanent deletion of your personal data (“right to be forgotten”). Only legally required order records (e.g., tax documents) are retained. Children’s data is completely erased with no backups.
  • Right to Restriction of Processing: Pause non-essential data use (e.g., stopping personalized recommendations while keeping order notifications active).
  • Right to Data Portability: Request your data in a transferable format (e.g., CSV) for use on other pajama platforms.
To exercise these rights, email 98.quilts-gazebos@icloud.com. We will respond within 1 month (as required by GDPR) and may request proof of identity (e.g., order number, registered email) for verification.